At Shell Essences we are committed to protecting the privacy of your personal information (including your health information). We understand that privacy of your personal information is important. As part of our commitment to good privacy practice we have adopted the National Privacy Principles prescribed by the Privacy Act (Cth) 1988. This Privacy Policy tells you how we collect, use, distribute and protect your personal information. We encourage you to read this policy carefully so that you understand our information handling practices.

	Information we collect

The type of information we collect and handle normally includes:

Identity and contact details

• Credit card details, billing information
• Information about your health and/or medical history
• Information about treatment provided to you
• Details about your current lifestyle to assist us in diagnosing and treating your condition
• Information about workshops and seminars which you have attended

We only collect information, which is necessary for the provision of your health care.

Purpose of collection & use of personal information
The purpose for which we collect this information is to assist us:

• in providing you with the appropriate treatment for diagnostic purposes
• in providing you with further information about treatment options
• in providing you with information about workshops and seminars which we conduct which may be of interest to you in managing your emotional care and total wellbeing
• in seeking your opinion or comments about our products and/or services
• in carrying out billing and/or debt recovery activities
• in carrying out management, administrative quality assurance and complaint handling activities.

Please note that in order to operate the website or deliver a service, we may sometimes share your personal information with our service providers.

However, we will not use your personal information for any purpose which is not related to your dealings with us or for any purpose which you would not reasonably expect us to use the information. You agree that we may use your information for marketing purposes or satisfaction surveys, unless you advise us otherwise.

We will not disclose information about you to anyone else unless the disclosure:

• is required by law; or
• is authorised by law (for example, to protect our interest or where we have a duty to the public to disclose that information); or
• has been consented to by you.